Terms and Conditions

What is changing from 1 July 2021 and does it affect you?

Use this link : New Vat e-commerce Rules

All orders that you place on the following websites: www.etalianfood.com , www.etalianfood.it , www.etalianfood.co.uk owned by ETALIAN FOOD by Penitente Carmela, will be subject to acceptance in accordance with the following Terms and Conditions.

The contract between ETALIAN FOOD and the client is considered concluded with the confirmation of the order. The order acceptance is considered silent, if not otherwise stated by the client via e-mail or in other written form. Performing a purchase, the client declares to have read and understood the information provided in the terms and conditions as well as to integrally accept all the general conditions of purchase and payment.

Purchase Conditions

Use this link to track your orders: Orders and Returns

The client can purchase products seen on line at the following websites www.etalianfood.com , www.etalianfood.it , www.etalianfood.co.uk , as they are described in the product catalogue.  ETALIAN FOOD ensure that products delivered will be equal to those shown and described on the site and compliance with all rules regarding the storage of goods until delivery at the place specified in the order. For all products sold that is the responsibility of the producer. Manufacturer is also responsible for the accuracy and completeness of the information given on the packaging in the case of packaged goods. The images on this site are provided to the Client to facilitate the recognition of the products, due to changes in packaging by the manufacturer, the photos might not exactly reflect the appearance of the product delivered.

The indications on ingredients and allergens of the products may vary due to changes made by the producers that could temporarily cause variations between the information on the site and those reported on the products that are delivered. We therefore invite you to check the information on the product label or pack (if any) before consuming or using it.

The Customer Consumer, as art. 3 of the Italian Codice del Consumo, has right to invoke the legal guarantee provided by the Consumer Code itself Articles 128-132.

After any purchase the client will receive from ETALIAN FOOD a confirmation email to the email address provided by the client during the purchase procedures. The client must check the correctness of the data submitted and confirmation of shipment and immediately communicate any corrections, according to the methods described in this document.

In case of non acceptance of a purchase order, ETALIAN FOOD will immediately notify the client to the email provided by the client during the purchase procedures.

To cancel the order after shipping you must collect the package and then ask to exercise the withdrawal, see procedure below.

Shipping & Payments during Covid-19

Covid-19 Delivery Informations:

In this period of medical emergency - Covid-19 - you will have heard of national restrictions with decrees or laws that inevitably affect food delivery ,
so in this time the delivery times may be delayed compared to our standard times.
In the countries there may be restrictions on postal codes in which case the parcel will remain in stock at the courier and you will receive an email notification.
We apologize for the inconvenience.

LEGAL GUARANTEE CONFORMITY OF THE GOODS (RECESS ( CODICE DEL CONSUMO D.LGS 206/05 e D.L. 21/2014)):

ETALIAN FOOD ensure that products delivered will be equal to those shown and described on the site and compliance with all rules regarding the storage of goods until delivery at the place specified in the order. The images on this site are provided to the Client to facilitate the recognition of the products, due to changes in packaging by the manufacturer, the photos might not exactly reflect the appearance of the product delivered.

As required by current rules, customers enjoy the ETALIAN FOOD money back guarantee with the ability to return products purchased within 14 days of receipt, except if they are products which by their nature can not be returned.

Return and Refund

For the delivery of goodsYou have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire,or a third party other than the carrier and indicated by you acquires, physical possession of the last good.To exercise the right to cancel, you mustinform us Etalian Food di Penitente Carmela, Via degli Agrifogli, 16 50142 Florence - Italy Phone number/Fax: + 39 0555121403, Email address: info@etalianfood.com of your decision to cancel this contract by a clear statement(e.g. a letter sent by post, fax or e-mail). Youmay use the attached model cancellation form,
but it is not obligatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired. 

Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

To cancel the order after shipping you must collect the package and then ask to exercise the withdrawal
You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

For services

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day of the conclusion of the contract. To exercise the right to cancel, you must inform us Etalian Food di Penitente Carmela, Via degli Agrifogli, 16 50142 Florence - Italy Phone number/Fax: + 39 0555121403, Email address: info@etalianfood.com of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or email). You may use the attached model cancellation form, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. If you requested to begin the performance of services during the cancellation period, you shall pay us an amount which is in proportion to what has been performed until you have communicated us your cancellation from this contract, in comparison with the full coverage of the contract.

For digital content

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day of the conclusion of the contract. To exercise the right to cancel, you must inform usEtalian Food di Penitente Carmela, Via degli Agrifogli, 16 50142 Florence - Italy Phone number/Fax: + 39 0555121403, Email address: info@etalianfood.com of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or email). You may use the attached model cancellation form, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

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RETURN AND REFUND SAMPLE

Subject: Etalianfood  Withdrawal from the order number ..........

Sender: (Name and address, telephone number and email of those who placed the order)

 We hereby inform you that, pursuant to Legislative Decree no. 206/05, intend to withdraw from the contract in question.

I will provide to give you back the goods received at my expense and care, after having received the authorization number to the withdrawal, in the manner think fit and in accordance with the provisions in the General Conditions of Sale and regulations on the subject, the / the product / i:

description .................................................... amount ....... price paid ..........

description .................................................... amount ....... price paid ..........

So I invite you to give me back the sum of € ..........

More Regards

Signature

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For any further notification regarding complaints, the client may use the following e-mail address: info@etalianfood.com

The right to cancel does not exist for the following contracts:

• Contracts for the supply of goods that are made to the consumer’s specifications or are clearly personalised.
• Contracts for the supply of goods which are liable to deteriorate or expire rapidly.
• Contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• Contracts for the supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.
• Contracts for the supply of sealed audio or sealed video recordings or sealed computer software which were unsealed after delivery.
• Contracts for the supply of alcoholic beverages, the price of which has been agreed at the time of the conclusion of the sales contract, the delivery of which can only take place after 30 days and the actual value of which is dependent on fluctuations in the market which cannot be controlled by the trader.
• Contracts for the supply of sealed audio or sealed video recordings or sealed computer software which were unsealed after delivery.
• Contracts for the supply of a newspaper, periodical or magazine with the exception of subscription contracts for the supply of such publications.

Payment Option

On etalianfood.com website are supported all the most popular types of payment, afte the purchase you will be redirected within Banca Sella or Paypal.

Credit card immediately after the payment, the total amount of the purchase will be charged to the client. Verified by Visa security protocols

Pay pal immediately after the payment, the total amount of the purchase will be charged to the client.

On Paypal you can use your paypal account or all credit cards.

Advance Bank Transfer via MyBank

MyBank is an e-authorisation solution which enables safe digital payments and identity authentication through a consumer’s own online banking portal or mobile application.

Banking security is at the core of MyBank. MyBank creates a direct link between a customer’s online bank account and the online business’s bank which eliminates the need to collect and store personal data. Customer identity and confidential data are protected. Immediate authorisation of payments reduces risk of fraud and charge-backs. With MyBank, trust and confidence in online transactions is increased.  For further details: MyBank

In case the client decided to cancel the order or etalian food decides not to accept the order the re-credit procedure will immediately take place. The timing of the re-credit belongs to the payment method selected and to the banking system. In any case etalian food can be considered responsible for any delay of the re-credit

ETALIAN FOOD as the right to ask the client any additional information considered relevant to identify the owner of the bank account, credit card or paypal account used for the payment. Etalian food has the right to cancel the order in case the client decides not to provide etalian food the additional information required.

ETALIAN FOOD cannot be considered responsible for any fraudulent use of the credit card details of the client used to purchase items www.etalianfood.com , www.etalianfood.it , www.etalianfood.co.uk .

Delivery Costs and Procedures

EXTRA UE SHIPPING: Please note that for all shipments to the countries outside the EU the recipient has to pay VAT and possible customs duty if in force in his own country.

Follow this link to use the delivery costs efficiently: Shipping and Payments

ETALIAN FOOD accepts purchase orders from every country unless limitations imposed by national and international laws. All deliveries are made by express courier and the costs, which are based on the weight and/or the size and/or the value of the items and the country of destination, are shown during the purchase procedures. The client will be charged for the delivery costs and possible duties. The client has also the possibility to insure the delivery at his own cost.

Upon receipt of the delivery of the items acquired the clients has to verify the following:

a. The number of the items delivered needs to be the same of the number written on the transportation form;

b. The delivery package has to be intact and well preserved.

In case the number of items delivered is not the same of the number written on the transportation form and/or in case of damages caused by the delivery the client has to immediately notify the express courier clearly specifying the reason. Once the client has signed the transportation form without notifying the delivery company for any damage or problem in relation to the package received, the client has no more the right to ask for any reimbursement in relation to the package received. Any potential problem related to the packages received needs to be notified within 7 days following the procedures specified in this document.

In case the express courier is not able to deliver the items to the client, the express courier will held the items for 5 working days in its warehouse. After 5 working days the items will be sent to etalian food warehouse in Florence – Italy. To receive the delivery the client will need to pay again the delivery cost.

To Receive your Italian Food in Uk:

From January 1st, the payment of duties may also be required in the UK.

You need an EORI number to move goods between Great Britain (England, Scotland and Wales) or the Isle of Man, and other countries. ... If you do not have an EORI , you may have increased costs and delays. For example, if HM Revenue and Customs ( HMRC ) cannot clear your goods you may have to pay storage fees.

EORI number: What it is and how to get or check one:

EORI is an acronym for Economic Operator Registration and Identification.

In the UK, an EORI number is assigned in the process of customs entry declarations and customs clearance for both import and export shipments travelling to or from the EU and countries outside the EU.

Get an EORI number 

• straight away via email

Privacy

Follow Privacy and Cookies Policy

Complaint and Resolving Disputes.

Every dispute has to be sent to etalian food at the following email info@etalianfood.com, otherwise according to the European Union Regulation no. 524/2013, the Consumer may exercise his right to bring the European Dispute Settlement Body, as an alternative to the ordinary court.

The Consumer Resident in Europe is informed that the European Commission has established an online platform providing an alternative dispute resolution tool.
This instrument may be used by the European Consumer to resolve any dispute relating to contracts for the sale of goods and services entered into and / or from the network on a non-judicial basis.
As a result, if you are a consumer established in Europe, you can use this platform to resolve any dispute arising out of the online agreement stipulated on this site.
The European ODR platform is available at the following link: https://webgate.ec.europa.eu/odr

Jurisdiction

The contract between ETALIAN FOOD and the client is intended to be concluded in Italy and is regulated by the Italian law.